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Credit Card Retention Offers

For an explanation about credit card retention offers, please see the post on how to Maximize Credit Card Retention Offers. I’ll continuously update this permanent credit card retention offers page so please feel free to contact me or leave a comment with your own credit card retention offer experience, and I’ll add it to the list. Similar to the format below, please provide the following: date of cancellation attempt, retention offer, your decision, date miles/points are earned if any, date statement credit is earned if any.

 

List of Credit Card Retention Offers

To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 10/30/12
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 6/3/13
  • Retention Offer: 6,000 bonus American Express Membership Rewards points
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 7/15/13
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 8/7/13
  • Retention Offer: None since already received a retention offer on 6/3/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 6/13/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 7/9/12
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 3/3/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 3/4/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 6/5/11
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 8/15/13
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 2/3/14 (MZ, personal friend)
  • Retention Offer: $45 statement credit
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: 2/5/14
  • Date of Cancellation Attempt: 7/11/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 6/5/11
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 7/9/11
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 7/1/13
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 7/8/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 9/2/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
Barclays Arrival credit card

Barclays Arrival credit card

 

Apply for the Barclays Arrival credit card.

 

  • Date of Cancellation Attempt: 6/2/2014
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 9/15/2014
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 9/16/2014
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
Barclays US Airways credit card

Barclays US Airways credit card

 

Apply for the Barclays US Airways credit card.

 

  • Date of Cancellation Attempt: 6/2013 (Nick @ PFDigest)
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 1/13/14
  • Retention Offer: 9,000 bonus Avios after spending $1,500 within the next 3 months
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 2/14/14
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 1/2/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 10/3/13
  • Retention Offer: 10,000 bonus Chase Ultimate Rewards points after spending $5,000 within the next 3 months
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 1/8/14
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 2/27/14
  • Retention Offer: None since already received a retention offer on 10/3/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 5/6/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 9/3/12
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 9/2012 (Nick @ PFDigest)
  • Retention Offer: $85 statement credit
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: Unknown
  • Date of Cancellation Attempt: 5/1/13
  • Retention Offer: $85 statement credit AND 500 bonus AAdvantage miles each month you spend $500 (valid for next 12 months)
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 5/14/13 etc.
  • Date Statement Credit Earned: 5/14/13
  • Date of Cancellation Attempt: 6/15/13
  • Retention Offer: None since already received a retention offer on 5/1/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 6/18/13
  • Retention Offer: $95 statement credit AND 500 bonus AAdvantage miles each month you spend $500 (valid for next 12 months)
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 7/10/13 etc.
  • Date Statement Credit Earned: 8/12/13
  • Date of Cancellation Attempt: 6/18/13
  • Retention Offer: 3,000 bonus AAdvantage miles after spending $500 within the next 3 months
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 7/5/13
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 9/2013 (Nick @ PFDigest)
  • Retention Offer: $85 statement credit
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: Unknown
  • Date of Cancellation Attempt: 9/2/13
  • Retention Offer: None since already received a retention offer on 6/18/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 9/11/13
  • Retention Offer: None since already received a retention offer on 6/18/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 12/31/13
  • Retention Offer: $95 statement credit AND 1,000 bonus AAdvantage miles each month you spend $1,000 (valid for next 16 months)
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: 1/6/13
  • Date Statement Credit Earned: 1/6/13
  • Date of Cancellation Attempt: 3/19/14
  • Retention Offer: None since already received a retention offer on 12/31/13
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 5/1/12
  • Retention Offer: $50 statement credit
  • Decision: Accepted retention offer
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: 6/4/12
  • Date of Cancellation Attempt: 6/20/12
  • Retention Offer: None since already received a retention offer on 5/1/12
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 8/14/13
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 2/6/14
  • Retention Offer: 1,500 bonus AAdvantage miles OR 10,000 bonus AAdvantage miles after spending $5,000 within the next 6 months OR $75 statement credit
  • Decision: Accepted $75 statement credit retention offer
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: 3/4/14
  • Date of Cancellation Attempt: 3/10/14
  • Retention Offer: None since already received a retention offer on 2/6/14
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 7/2/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
To apply for the credit cards discussed and other credit cards, please see my credit card bonuses page

To apply for the credit cards discussed in this post and other credit cards, please see my credit card bonuses page

 

  • Date of Cancellation Attempt: 10/2/13
  • Retention Offer: 750 bonus Hilton HHonor points each month you spend $750 (valid for next 18 months)
  • Decision: Declined retention offer and closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A
  • Date of Cancellation Attempt: 8/13/14
  • Retention Offer: None
  • Decision: Closed credit card
  • Date Miles/Points Earned: N/A
  • Date Statement Credit Earned: N/A

 

Disclaimer: I may receive referral credit for some of the links above, which I appreciate.

 

5 Comments

  1. My Citi AA card has given me a statement credit for the annual fee the last two years I’ve called to cancel (Sep-12 and Sep-13). My Barclays USAir gave me zilch (Jun-13, cancelled).

  2. I am wondering if spending increases the likelihood of the bank making a retention offer. So it would be useful to know in addition to this (which is useful) how much your monthly/average spend on these cards had been prior to your cancellation attempt. Thank you!

    • Hi Jonathan, to answer your question, I think it’s safe to say that spending a lot on a credit card can sometimes have an impact on the type of retention offer you get and sometimes have no impact; all of this varies by bank and credit card. For example, I’ve never received a retention offer for the Amex Starwood credit card despite spending a lot on it leading up to the cancellation attempt while my friend has put the bare minimum spending on his Amex Starwood to get the signup bonus and was offered a $45 statement credit when he went to cancel his card. For other cards, such as the Citi AAdvantage credit card, I find that the retention offer is pretty much the same regardless of how much you’ve spent on it. Then again, I also feel confident that cards, such as Chase Ink Bold do tailor the retention offer based on how much you’ve spent. At the end of the day, there are so many factors (how long you’ve been a customers, how profitable you are, etc.) affecting retention offers that spending is probably just a small piece of the puzzle. If it helps, I put the bare minimum to get the signup bonus on most of the credit cards listed above.

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