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Posted by on Jul 24, 2014 in Miscellaneous | 0 comments

Lower Time Warner Cable Bill Via Retention Department

After you get married, you’ll be faced with a lot of expensive utility bills, such as Internet access, cell phone, etc. Even if you just get Internet access and no cable TV from Time Warner Cable, for example, it can still cost you an arm and a leg. Fortunately, lowering your Time Warner Cable bill is very easy to do simply by calling their retention department and asking for a discount.


Lower Time Warner Cable Bill

I’m using Time Warner Cable as an example, because that is the cable company we use, but calling the retention department to get your monthly bill lowered works for almost all cable companies and even non-cable utility companies. The fact is, many utility companies have an entire department dedicated to making sure they don’t lose customers, because acquiring a new customer is so much more costly than simply keeping an existing customer happy.

For example, here are some current job postings for Time Warner Cable’s retention department: Retention/Sales Representatives Job, Promo Retention Sales Rep Job, Supervisor Retention Job. One of the job description reads as follow:

In this key customer care role, you’ll handle calls from people who are thinking about switching service providers. You’ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors’.

What this means is that if you call their customer service hotline, ask for the retention department, and tell them you are thinking of switching to a competitor, because the bill is too high, they will almost always offer to lower your bill. Most of the time, I don’t even threaten to leave; I simply tell them I’m thinking of leaving. As a result, they will offer you a favorable rate and other discounts, which last a brief period of time, such as 6 months or 12 months. Here is our current Time Warner CableĀ bill:


Current Time Warner Cable bill

Current Time Warner Cable bill


The price forĀ Standard Internet is listed as $34.99 per month, but that price is actually for new customers and only for the first 12 months. After that period, the price jumps higher. By simply calling the retention department, I was able to get the special introductory price of $34.99 a month even though I’m not a new customer and an additional $5 discount per month for 12 months. In the past, I’ve also been offered a rate of $29.99 along with an additional $5 discount per month for 6 months for a total of $24.99 a month so you can certainly get your Time Warner Cable bill lower than my current bill.


The Main Point

T-Mobile is our cell phone provider, and I also call their retention department every 6 months or so, and you can try using the same strategy for all your utility companies. Just remember that after the promotional period ends, the rates will go back up so simply call the retention department again and say your bill is too high!




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