How to Redeem Free Nights at Hilton Bentley Miami South Beach
When I reviewed our free stay at the Hilton Bentley Miami South Beach, I mentioned that we were able to redeem the 2 free weekend nights that came with the Citi Hilton HHonors Reserve credit card. Booking the free nights, however, is not as simple as going to the Hilton HHonors website and reserving your stay, because redeeming the free weekend night certificates requires calling the Hilton HHonors hotline. But more importantly, it looks like the Hilton Bentley could be making award nights hard to search for so you’ll have to use a workaround.
Redeem Free Nights at Hilton Bentley Miami South Beach
Step 1: Go to the Hilton HHonors website and search for the nights you want to stay at the Hilton Bentley Miami South Beach but make sure to search one night at a time. If you search for two or more nights, it may show you no availability! I’m not sure why that is the case, but it could be because the Hilton Bentley wants to discourage free award nights by making it appear unavailable. If that is the case, it is a very customer unfriendly move.
Step 2: If the weekend nights you want show up as available using Hilton HHonors points, it means you can also book the room with your free weekend night certificates. But remember, you are booking multiple one-night reservations even if you are staying more than one night. If you ask the customer representative on the phone to book a stay that is two or more nights, you will encounter the same issue as you did on the website. Follow the instructions on your reward certificate and call 1-800-HHONORS (1-800-446-6677). Be sure to have your Hilton HHonors account number and reward certificate IDs ready.
Step 3: Once the individual one-night reservations are booked, have the customer representative on the phone link all the reservations together so it appears as one stay, and you will not have to switch rooms etc. They should be able to do it right away but if not, you can also contact the Hilton Bentley Miami South Beach directly and have them link the reservations together by giving them the confirmation numbers.
The Main Point
The Hilton Bentley Miami South Beach is certainly a great hotel with fantastic amenities, most notably the beach club. But if they are intentionally making award nights harder to find and book, this practice should be looked at by Hilton HHonors. For now, I’ll give them the benefit of the doubt and chalk it up to system IT issues. Nevertheless, by booking multiple one-night award stays and linking the reservations together, you should be able to enjoy a free stay at the Hilton Bentley.
Disclaimer: I may receive referral credit for some of the links above, which I appreciate
« A&S Foreign Exchange Has the Best FX Rates in NYC
Trip Review: What to Eat in Miami Beach and Avoid Scams »