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Posted by on Feb 5, 2014 in Hawaii, Hotel, Hyatt | 0 comments

Getting Hyatt Diamond Challenge More Than Once

If you are not aware, you can get free Hyatt diamond status with a Hyatt diamond trial. Hyatt diamond status is Hyatt’s highest status tier, which provides benefits, such as free breakfast, free Regency Club/Grand Club access, and free room upgrades. After undergoing a Hyatt diamond challenge during our honeymoon at the Grand Hyatt Kauai, I can tell you that experiencing diamond status was fantastic and helped save a lot of money. The only problem is each Hyatt Gold Passport member is entitled to just one Hyatt diamond challenge in their lifetime . . . or is that really the case? After some recent emails with Hyatt, I think that under special circumstances, people can request a Hyatt diamond challenge more than once.

 

Hyatt Diamond

Hyatt Diamond, photo by UggBoy

 

Hyatt Diamond Challenge

My wife successfully registered for a Hyatt diamond trial before our Aruba trip where we planned to stay at the Hyatt Regency Aruba using points. Due to snowstorms and frigid temperatures across the Northeast, however, our flight was cancelled and two days later, our revised flight to Turks and Caicos was also cancelled. Since the trip cancellation meant we wouldn’t get to experience Hyatt diamond status on my wife’s account and would miss out on qualifying stays to complete the Hyatt diamond challenge, we emailed Hyatt to see if we could cancel her Hyatt diamond trial and reinstate it at a later date. I expected the answer to be “no,” but their response surprised me.

Good Afternoon,

Thank you for your recent inquiry into canceling your participation with the Diamond Trial program, in order to postpone until you are able to fulfill your 12 nights’ stays within the prescribed timeframe.

Unfortunately, we don’t have a mechanism to cancel your Diamond status, so you must retain the Diamond status until it expires on <redacted>.

If you should find a way to complete 12 nights with Hyatt before <redacted>, we will be happy to extend your Diamond status until <redacted>. If not, your status will revert to Platinum, as it was before you started the Diamond Trial. With the Chase credit card, of course, your status will be guaranteed Platinum, however infrequently you stay with us.

We do from time to time offer Diamond Challenges, and we would allow you to try the program again the next time it is offered. [emphasis mine]

In the meantime, thank you for your participation. If there is any way I can assist you, please feel free to let me know.

 

The Main Point

Notice how they specifically said my wife would be allowed to take part in the Hyatt diamond trial the next time it is offered. It’s possible the situation involving the Northeast snowstorms and cancelled trip had something to do with their decision but in any case, it’s still good to know that multiple Hyatt diamond challenges are possible even though the rule is one Hyatt diamond trial per member per lifetime. In the future, I’ll do an update post about how requesting a Hyatt diamond challenge a second time really pans out, and if Hyatt sticks by their word.

 

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